Privacy policy

This Privacy Policy outlines how Rewind Photo Lab collects, uses, and shares personal information when you visit or make a purchase from rewindphotolab.com.au (the “Site”).

Collection of Personal Information
When you access the Site, we automatically gather information about your device such as web browser details, IP address, time zone, and some of the cookies installed on your device. As you navigate the Site, we also collect data on the web pages or products you view, the websites or search terms that directed you to the Site, and your interaction with the Site, which we refer to as “Device Information.”

Device Information is collected through:

Cookies: Small data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, please visit All About Cookies.
Log files: Record site activities and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

Furthermore, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, and other payment methods accepted), email address, and phone number, referred to as “Order Information.”

Use of Personal Information
Order Information is used to fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations), communicate with you, screen for potential risk or fraud, and, in accordance with your preferences, provide information or advertising about our products or services.

Device Information is utilized to screen for potential risk and fraud (particularly through your IP address), and to improve and optimize our Site by generating analytics about how our customers browse and interact with it, including assessing the success of our marketing and advertising campaigns.

Sharing of Personal Information
Your Personal Information may be shared with third-party services to assist us in using your Personal Information as outlined above. We use Shopify to power our online store, which you can learn more about by visiting Shopify's Privacy Policy. Google Analytics is also used to understand how our customers use the Site, with further details available in Google's Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-out.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information we receive, or to otherwise protect our rights.

We also engage with marketing platforms such as Google, Facebook, Microsoft, Klaviyo, Formstack, and Gorgias to provide targeted advertisements or marketing communications we believe may be of interest to you.

Behavioural Advertising
You can opt out of targeted advertising through the following services:

For additional opt-out options, visit the Digital Advertising Alliance’s opt-out portal at: DAA Opt-Out.

Your Rights
If you are an Australian resident, you have rights to access, correct, update, or request deletion of your personal information. For these requests, please contact us using the contact information provided below.

Data Retention
We maintain your Order Information in our records unless and until you request its deletion.

Changes to This Policy
We may update this policy to reflect changes in our practices, operational, legal, or regulatory reasons.

Contact Us
For more information about our privacy practices, questions, or complaints, please contact us by email at paul@rewindphotolab.com.au or by mail at: Rewind Photo Lab, Unit 3/338-356 Mitchell Rd, ALEXANDRIA NSW 2015, Australia.